SHIPPING
We can ship to virtually any address in the world.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
RETURN POLICY
Sales can be returned and refunded within 5 business days of receiving your item domestically. there are no refunds on international orders. Items must be returned in original and unused condition with all tags/packaging attached and on unworn condition; With the exception of catsuits and bodysuits. These items are non-refundable and non-returnable.Once items have been confirmed as shipped LaQuan Smith LLC is not responsible for loss, damages, or delays.
**All wholesale, custom and/or discounted items are NON-REFUNDABLE**
PRE-ORDERS
We will not be able to make changes to the order. This includes size changes, style changes, quantities, etc. We will try to accommodate late preorder requests, but this is purely at our discretion. As soon as the preorder has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. Any delays, production changes, or cancellations will be communicated to the customer as soon as it is confirmed by production. Any other cancellation requests are at the discretion of LaQuan Smith LLC, and may only be refunded as LaQuan Smith Credits only.
If you pre-order products, you will be required to pay full amount (100%) of the amount due as a deposit at the time you place your order, exclusive of shipping fees and taxes.
Please be aware that because of the “pre-sale” nature of such transactions, you should expect a wait period of approximately four to six (4 to 6) weeks between the date you place your order and the date that the Product is ready for shipment. The estimated delivery window will be noted on the Product page of the respective product.
REQUEST FOR LOANS
All samples that are on loan from the LaQuan Smith Showroom are expected to come back in the same condition as borrowed. If an item comes back damaged the borrowing party is responsible for paying the full retail price of the item borrowed. A credit card is mandatory to be placed on file for all loans. All loans are only allowed a time period of two weeks. If an item needs to be borrowed longer an email needs to be sent and approved by LaQuan Smith LLC.
ACCEPTED PAYMENT TYPES
